Refunds and returns policy

WILDHQ Ltd upholds the highest standard of quality with every purchase. Our 100% satisfaction guarantee means you can purchase our meat with confidence. WILDHQ Ltd prides itself on personal service and premium cuts from our renowned suppliers of export quality pet foods.

Our Guarantee

If you’re not happy with any product you receive from WILDHQ Ltd, please contact us and we will endeavour to remedy any concerns you have. This may result in replacement of the product, or a credit to your account (excluding freighting costs). Unfortunately, seven days after the dispatch of your product, we are unable to replace or credit the goods. Please call us on 03 547 1177 between 8am and 5pm Monday–Friday. Or email us at sales@wildhq.nz.

Cancellation Policy

Please note WILDHQ Ltd is not obliged by New Zealand Law to provide a refund if a customer has changed their mind, so please choose carefully.

However if you do, please contact us as soon as possible on 03 547 1177 and, providing we can intercept the goods before they are dispatched with the courier, we will happily exchange the products ordered for other WILDHQ Ltd goods or a credit note.

Still a little confused?

If for any reason you’re concerned about the delivery of your order, please call the WILDHQ Ltd team on 03 547 1177 or email us on sales@wildhq.nz.